ALTHOUGH VERY RARE, ADJUSTMENTS OF SHIPPING COSTS MAY BE REQUIRED DUE TO MULTIPLE, HEAVY, OVERSIZED BOXES AND/OR YOUR LOCATION ("location surcharges may include residential, delivery area and fuel surcharges charged by the carrier"). WE RESERVE THE RIGHT TO USE CARRIER OF OUR CHOOSING. We generally will use USPS Priority and Post, UPS ground and Fed Ex ground. We always strive to use the least expensive method of shipping for you.
Most items are shipped immediately. You may cancel your order within 24 hours of placement unless item has already been marked shipped (confirmation by email- we do not mark shipped until postage has been purchased) by contacting Altered Nature via email or phone call.
Please remember that each of these items are unique and handcrafted. No two are exactly alike. We try to impress that what you are buying is the exact item in the photo unless otherwise noted. Expect variations in all items. To return a product, you will need to contact Altered Nature for authorization to return and to get a Return Authorization number (RA#) within 7 business days of receipt of merchandise. Returns without a RA# will be refused and returned to you at your expense. RA's ARE ONLY GOOD FOR 14 DAYS FROM THE ISSUE DATE (allowing time for delivery). Return merchandise in its original packaging with shipping prepaid and insured against loss. There is a 25% restocking fee deducted for returned (NOT EXCHANGED) merchandise. MERCHANDISE MUST BE IN RESALEABLE CONDITION, OTHERWISE WE CANNOT REFUND YOU.
Please remember that each of these items are unique and handcrafted. No two are exactly alike. We try to impress that what you are buying is not the exact item in the photo unless otherwise noted. Expect variations in those items. To exchange an item, you will need to contact Altered Nature within 7 business days of receipt of merchandise. You are responsible for freight both ways and any additional due if the product costs more than the original. If there is credit due, we will issue back to your credit card.
- Weights and measures---are relatively approximate.
- Colors---may vary due to the nature of the items.